Case Studies: Your Success Stories
Scaling Customer Support for a SaaS Startup
Client: A fast-growing U.S.-based SaaS company
Industry: Software / Tech
Challenge: The company needed to rapidly expand its customer support function without increasing costs or hiring in-house.
Brimpton’s Solution: We provided 3 dedicated remote support agents, fluent in English and trained on the client’s platform within one week.
Results:
40% faster response time on support tickets
2x higher customer satisfaction scores
Reduced customer support costs by 65%
“Brimpton gave us the scalability we needed — fast, reliable, and totally integrated with our existing team.” — VP of Customer Experience
Legal Firm Reduces Admin Overhead
Client: A U.S. law firm
Industry: Legal Services
Challenge: Attorneys were spending valuable time on admin tasks like scheduling, billing, and document prep.
Brimpton’s Solution: We provided a remote executive assistant and billing specialist trained in legal workflows and tools.
Results:
Saved 20+ billable hours per week per attorney
Improved onboarding and documentation speed by 30%
Cut administrative costs in half
“Brimpton’s team took over the tasks draining our time — we wish we’d done this sooner.” — Senior Partner
Back Office Support for a Growing eCommerce Brand
Client: A U.S.-based home goods eCommerce company
Industry: Online Retail
Challenge: The team struggled with delayed order processing and inconsistent customer communication during growth.
Brimpton’s Solution: We deployed a 3-person remote team to manage order entry, returns coordination, and inbox support.
Results:
Orders handled 3x faster
Customer satisfaction improved significantly
Freed up the founders to focus on marketing and vendor relationships
“The Brimpton team felt like our own — dependable, responsive, and highly efficient.” — Co-Founder
Outsourced HR for a Professional Services Firm
A consulting company serving government clients
Industry: Professional Services / Government Contracting
Challenge: The firm’s internal team was overwhelmed with hiring cycles and onboarding processes.
Brimpton’s Solution: We staffed a remote HR assistant and recruiting coordinator to handle applicant tracking, interviews, and documentation.
Results:
Reduced hiring turnaround by 15%
Lowered cost-per-hire
Streamlined and centralized the HR process
“Brimpton helped us move faster and stay lean — without sacrificing quality hires.” — Director of Operations